Fox and Rabbit Designs Pty Ltd (Fox and Rabbit) is an Australian limited liability company located in NSW Australia. This Agreement is governed by the laws of NSW Australia. The parties submit to the exclusive jurisdiction of the courts of NSW Australia for all disputes arising under this agreement.
All orders processed via this service are a request to supply. It is subject to the final approval of Fox and Rabbit and are also subject to the terms and conditions current at the time of supply. Those terms and conditions at supply could be different to the those listed below. We reserve the right to alter the terms and conditions at anytime, and are not required to notify you of any changes. Please refer back to this page to see our current terms and conditions.
We reserve the right to refuse, cancel or alter an order, for any reason.
You agree that Fox and Rabbit, it’s staff and authorised agents are not responsible for any loss or damages that result from the use of this service, or any products sold, delivered or consumed, even in the case of negligence. You further agree that should any dispute or legal action be filed against Fox and Rabbit, for any reason, including negligence, you are responsible for Fox and Rabbit’s reasonable legal fees in defending such actions, and the maximum damages that can be awarded is limited to the total wholesale value of the goods or services provided, less any fees, delivery or service costs incurred in providing the original order, and during the legal proceedings.
Tracking Numbers
All wholesale orders are sent via a trackable delivery service. We currently use Australia Post, DHL UPS or USPS as primary delivery services. Depending upon the location, they could subcontract the final delivery steps to a local postal or courier service. At time of shipping, we request that these services email you your tracking number. Due to the large volume of packages we send, we cannot monitor individual packages to ensure delivery. We recommend you utilise these tracking numbers to monitor the progress of your package, and where possible, sign up for notifications to be informed of any problems or delays. We have listed links below to the tracking websites for each service.
Australia Post Tracking: https://auspost.com.au/mypost/track/search
DHL Tracking: https://www.dhl.com/
UPS Tracking: https://www.ups.com/
USPS Tracking: https://www.usps.com/
Unclaimed Mail
If the postal or delivery service attempted delivery of a package sent by us, but was unsuccessful, your delivery or postal service will only hold the order at your local collection centre for limited period. In the USA and Australia, this is around 3 to 4 weeks. Where a package is not collected within this timeframe it is normally returned. Returned packages are not trackable and are sent by the cheapest and slowest delivery method. It can take up to 10 weeks for it to arrive back with Fox and Rabbit, but they don’t always make it back. If it arrives back, we will contact you to arrange redelivery. If it doesn’t arrive back, unfortunately we are unable to replace or refund the order, as delivery was attempted and you failed to arrange for collection or redelivery.
Lost Mail
If your order hasn’t arrived within 4 weeks of you paying an invoice, please contact us immediately. Lost mail claims must be made within 5 weeks of the mailing date. If an enquiry for lost mail is not made before the expiry of this period, we will do everything we can to assist in finding your order, but we are sorry, we are unable to make an insurance claim, replace or refund your order.
Errors and Omissions
Whilst we take great care in preparing your order, errors can occur. Orders placed are transferred to the production and shipping systems, and transcription errors can occur. Prior to commencing production, we send an email containing our latest terms and conditions as well as the items, fabric counts, quantities, price and delivery address of your order. Please check this carefully and notify Fox and Rabbit of any errors prior to making payment. Receipt of payment is deemed as your approval and confirmation that the information contained within the invoice is correct. The paid version of this invoice will serve as the legal contract for service.
Any claims for shipment errors must be made within 7 days of delivery. Where the error is made by Fox and Rabbit, we will replace, or refund based on product availability. All items shipped in error must be returned to Fox and Rabbit and arrive in original condition, prior to replacement or refund. If you are in the USA, we can provide a USA based address upon request.